e-tgcinsure | Customer Support

Feel free to contact us with your queries and we will get back to you as soon as possible.

Email
support@e-tgcinsure.com

Contact No
(603)-5567 3399

Address

TGC Asia Sdn Bhd (200501014809) (691856-T)
Unit 9-13 & 13A, Level 9, Tower 3, UOA Business Park
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1
40150 Shah Alam, Selangor, Malaysia

Operating hours

Mon 9am-6pm
Tue 9am-6pm
Wed 9am-6pm
Thu 9am-6pm
Fri 9am-6pm
Sat Closed
Sun Closed

Frequent Asked Questions

1. What is the e-tgcinsure platform?

TGC Asia Sdn Bhd (TGC) has launched a new platform called e-tgcinsure. It enables the issue of online marine cargo Insurance 24/7, an unlimited access service without back-and-forth negotiation. At the same time it also provides speed, efficiency and convenient policy copy, all of which simplifies the issuing process. We provide instant, secure, high quality domestic and global cargo cover at attractive premiums for cargo owners and logistics providers. Our policies are underwritten by a respected insurer with a financial strength “A” rating assigned by A.M Best / Standard & Poor’s.

2. Who developed the e-tgcinsure platform?

TGC Asia Sdn Bhd (TGC) developed the e-tgcinsure platform. TGC provides a combination of professional management, support with claims handling, excellent customer service, continuous product innovation, and premium negotiation. These, along with the highest level of integrity, are key attributes of this long-standing business.

3. Who can use the e-tgcinsure platform?

Practically anyone involved in logistics can use the platform, from importers to exporters transporters, freight forwarders and manufacturers.

4. Can I get a quote for marine cargo insurance without being approved?

You must be an approved user to access the e-tgcinsure quotation engine.

5. What is the minimum mobile device requirement for using the e-tgcinsure app?

It is recommended you use Android OS version 9 or IOS version 10.

6. What is the minimum browser version requirement for the e-tgcinsure website?

It is recommended you install the latest version of Safari, Google Chrome, Microsoft Edge or Mozilla Firefox.

7. Do I have to pay to download e-tgcinsure app?

You will not have to pay a fee to use e-tgcinsure app. It is FREE and EASY.

8. How do I see my cover?

As a registered user, you will be able to view your cover once you're logged in.

9. Where can I get help with technical issues?

The e-tgcinsure Technical Support team is available from Monday through Friday, 9am to 6pm. You can contact the support team via WhatsApp at +603-5567 3399. Our friendly team will be delighted to answer all your questions. For an instant response, chat to us by clicking the 'Live Chat' icon on this page.

10. Are my shared shipment details and commercial documents secure?

Yes. Your connection is encrypted, protecting the integrity and confidentiality of all the data sent between your computer and e-tgcinsure.

11. Can I report a claim if I’m not a registered user?

Yes. To lodge a claim, you simply use the ‘report claims’ button on landing page.

12. Can I check my claim status if I’m not the registered user?

You can check your claims status by clicking ‘check claim’ on the landing page. Just enter your claim reference number to check the claim's status.

13. Can I revise my claim information after submission?

Yes. You can revise your claim information by clicking the ‘report claims’ button on the landing page. All you need to do is add the revised information to the relevant field.